Reservist Program Senior Manager

Academic Req: Bachelor’s degree required in Emergency Management, Human Resources, Public Administration, Business Administration, or a related field. A master’s degree in a relevant field is preferred and may substitute for years of experience. In lieu of a degree, seven (7) years of progressively responsible experience in emergency management, deployment coordination, or workforce operations may be accepted.

Certifications: FEMA ICS 100, 200, 700, and 800 required. Completion of ICS 300 and ICS 400 preferred. Public safety, law enforcement, fire, EMS, CEM or AEM license/certification is preferred. Certifications such as CHRP, SHRM-CP, or CDP/FEMA training in personnel mobilization are preferred.

Experience Req: Minimum of five (5) years of professional experience in emergency management, deployment staffing or personnel coordination, including responsibility for full-cycle activation and tracking of surge or field-based personnel. At least three (3) years of supervisory experience managing staff, support personnel or contractors in a high-tempo, operational focused environment. Experience with state or federal deployment programs (e.g., EMAC, FEMA, state emergency operations) is preferred.

Position Summary:
The Reservist Program Senior Manager is responsible for leading the strategy, execution, and continuous improvement of National EMR’s Reservist Program. This role ensures a mission-ready, compliant, and highly responsive workforce by overseeing all phases of the deployment lifecycle, from recruitment and credentialing through activation, assignment, and demobilization. The manager serves as the primary point of contact for the reservist cadre, providing operational leadership, training, and systems oversight to ensure personnel readiness for both steady-state and surge deployments.

Critical Action Items & Measurable Deliverables:
1. Take ownership of the Reservist Program, continuously evaluating and improving program initiatives to ensure alignment with operational goals and optimal staff utilization.
2. Supervise the Reservist Coordinator Specialist and oversee reservist support staff (as needed) to ensure effective coordination of deployment tasks.
3. Develop and streamline processes for identifying, qualifying, and assigning personnel to deployment and activation requests, ensuring the right individuals are selected for each mission.
4. Create and ma date the status of reservists’ availability, qualifications, and roster to ensure deployment readiness and accuracy.
6. Prepare and take appropriate action to activate reservists and respond promptly to deployment taskings as they arise.
7. Manage the full deployment cycle—from availability tracking and assignment through demobilization.
8. Generate staffing and compliance reports using division-specific systems (e.g., Salesforce, Cornerstone) to meet contract and leadership requirements.
9. Lead ongoing and annual recruitment campaigns in collaboration with staffing, ensuring a qualified and credentialed cadre is maintained to meet deployment needs.
10. Respond to HelpDesk and hotline inquiries, providing timely assistance and resolution of personnel-related issues.
11. Deliver year-round training, webinars, and just-in-time support to ensure reservists are fully prepared for both steady-state and surge deployments.
12.Evaluate trends, identify gaps, and recommend improvements to systems, tools, and staffing processes to enhance reservist readiness and program performance
13. Maintain accurate performance and personnel records in Salesforce, including qualifications, deployments, and training history.
14. Serve as SME on staffing qualifications and regularly assess position requirements based on operational needs and lessons learned.
15. Oversee the policies and procedures related to rostering, scheduling, deployment, and reporting for PRN reservists, ensuring they remain up-to-date and aligned with organizational goals.
16. Perform other duties as assigned, supporting the overall goals of the Reservist Program and ensuring continuous improvement of processes and operations.
17. Participate as a core member of the Incident Management Team (IMT); complete required training and serve during activations.

Requirements:
1. Demonstrated understanding of staffing requirements for emergency response and disaster management, with the ability to assess and address resource gaps in real-time.
2. Must be able to work flexible hours, including nights, weekends, and holidays, to support emergency response and deployment operations. The position requires deployment readiness and responsiveness to urgent staffing needs.
3. Exceptional verbal and written communication skills, with the ability to convey information clearly to diverse audiences and provide accurate documentation and reporting.
4. Ability to make quick, informed decisions in high-pressure, fast-paced environments, ensuring effective resource allocation and operational continuity.
5. Strong multitasking and prioritization skills, with the ability to manage multiple responsibilities in dynamic settings.
6. Proficiency in emergency management and staffing systems (e.g., Salesforce, WebEOC, Cornerstone), with the ability to manage personnel data and generate reports.
7. Physical ability to work in austere field conditions, including lifting 50 lbs. and sustaining 14–21-day deployments as needed.
8. Ability to work independently and as part of a multidisciplinary IMT, exercising sound judgment in dynamic, resource-constrained environments.
9. Must be legally authorized to work in the U.S., hold a valid driver’s license, and pass a federal background check.
10. Commitment to professional conduct and adherence to National EMR policies, safety standards, and regulatory compliance.

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.